Refund policy

Return & Refund Policy - 

At Lalan, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or it may arrive damaged. To ensure a hassle-free shopping experience, we offer a 7-day return and refund policy for all our customers.

 Return & Refund Policy

At Lalan, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or it may arrive damaged. To ensure a hassle-free shopping experience, we offer a 7-day return and refund policy for all our customers.

Eligibility for Returns & Refunds

  • Returns and refunds are applicable only for damaged products. The damage must be genuine and not caused by misuse, improper handling, or normal wear and tear.

  • The product must be returned in its original condition, with all tags and packaging intact.

  • A valid proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

  • The request for a return or refund must be made within 7 days of receiving the product.

Return & Exchange Process

  1. Initiate a Return: To start the return process, please contact our customer support team via piyush.lalan84@gmail.com. Provide details of the damaged item along with pictures for verification.

  2. Approval & Pickup: Once approved, we will arrange a pickup or request you to ship the product back to us.

  3. Inspection & Processing: After receiving the product, our team will inspect it to confirm the damage.

  4. Refund or Exchange: Upon successful verification, we will process either a refund to your original payment method or provide an exchange with a replacement item.

Important Notes

  • Refunds will be credited within 7-10 business days after approval.

  • Products without a valid receipt will not be eligible for return or exchange.

  • We do not offer returns or refunds for incorrect size selection, change of mind, or personal preferences.

  • If the product is unavailable for exchange, we will offer a refund instead.

For any assistance, feel free to reach out to our support team at [your contact details]. We are always here to help!