Shipping Policy
Shipping Policy
At Lalan, we are committed to delivering high-quality clothing for men, women, and kids to our customers in a timely and efficient manner. To ensure transparency and clarity, we have outlined our shipping procedures, estimated delivery times, and associated terms below.
1. Shipping Coverage & Availability
We proudly ship to locations across Maharashtra / India, ensuring that our customers have access to our premium clothing collections regardless of their geographical location. However, certain remote areas may experience extended delivery times due to logistical limitations.
2. Order Processing & Fulfillment
Processing Time: Orders are typically processed within 7 business days (excluding weekends and public holidays). During peak seasons, promotions, or unforeseen circumstances, processing may take longer, and customers will be notified accordingly.
Order Verification: All orders undergo a verification process to ensure accuracy in billing and shipping details. Any discrepancies may result in delays, and customers will be contacted for further clarification.
Stock Availability: While we strive to maintain accurate stock levels, there may be rare instances where an item becomes unavailable after the order is placed. In such cases, customers will be notified, and alternative solutions, such as replacements or refunds, will be offered.
3. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to accommodate varying customer needs:
Domestic Shipping
Standard Shipping: Estimated delivery within 7 business days after dispatch.
Express Shipping: Estimated delivery within 7 business days (subject to additional shipping charges).
International Shipping
Estimated delivery times vary based on destination, customs regulations, and local courier services. On average, international shipments take 7 business days.
Customers are responsible for any applicable customs duties, taxes, or import fees levied by their respective countries. Delays due to customs clearance are beyond our control.
4. Shipping Fees & Charges
Standard Shipping: [Specify whether free or chargeable].
Express Shipping: Available at an additional cost, calculated at checkout.
International Shipping: Rates vary depending on the destination and package weight. Any applicable fees will be displayed at checkout.
We occasionally offer free shipping promotions, which will be clearly stated on our website.
5. Order Tracking & Notifications
Once your order has been shipped, you will receive an email or SMS notification with a tracking number and a link to monitor your shipment’s progress.
Tracking updates may take up to 24 hours to reflect on the courier’s system.
If you experience any issues with tracking, please contact our support team for assistance.
6. Delays, Lost Shipments & Address Issues
While we partner with reliable shipping carriers, external factors such as extreme weather conditions, strikes, customs clearance, or logistical disruptions may cause delays. In case of:
Delayed Shipments: If your package has not arrived within the estimated timeframe, please allow an additional 7 business days before reaching out to us.
Lost Shipments: If tracking information shows "delivered," but you have not received your package, please check with neighbors, security personnel, or your local courier service. If the issue persists, contact us for further investigation.
Incorrect Address: Customers are responsible for providing an accurate shipping address. If an incorrect address is provided and the package is returned to us, additional charges may apply for reshipment.
7. Damaged or Tampered Packages
If you receive a package that appears damaged, tampered with, or opened upon arrival:
Refuse the delivery and contact us immediately.
If accepted, take clear photos of the packaging and item(s) and email them to piyush.lalan84@gmail.com for resolution.
8. Customer Support & Assistance
For any shipping-related inquiries, order status updates, or concerns, our dedicated support team is available to assist you. You can reach us via:
📧 Email:piyush.lalan84@gmail.com
📞 Phone:9322777408
💬 Live Chat: Available on our website during business hours.
We appreciate your trust in Lalan and are committed to delivering your favorite fashion pieces with efficiency and care!